Do you use Signal for communication purposes in your business? If you do, it is important to implement Signal message archiving. Like social media, text messages can result in rapid-firetwo-way communication that is particularly susceptible to data loss. For instance, what happens if a conversation with a customer is deleted from an employee’s mobile device? Does an easily-accessible copy of that interaction exist anywhere else?
You need to leverage text messaging to communicate with customers, but you also need to realize that it is just as important to capture these messages, as they form part of the customer record. The following are some of the reasons to keep records of all text messages.
One of the benefits of Signal recording is that is can help you meet compliance requirements. This is undoubtedly one
of the main reasons many organizations need to capture and archive mobile text messages. Most organizations need to comply with FINRA, GDPR, SEC, and MiFID II regulations while government entities need to comply with the Freedom of Information Act or various Public Records Laws.
These regulations are applicable to just about any form of modern digital communication, including email, corporate chat platforms, social media channels, and text messages. While sending a short text message or having a quick conversation with a client does not always feel as if it carries the same weight and obligation as an official letter, or even an email, the truth of the matter is that it does.
If you are sending out sending out text messages in your company, and you are subject to any records retention regulations, those messages need to be captured and archived.
For more information on the benefits of Signal message archiving, visit our website at https://www.telemessage.com/
