If you are looking to implement WhatsApp call monitoring in your business, you need to know the relevant laws toconsider to make sure that it is done right. Due to the increase in popularity of this app across the industry spectrum, government bodies are being pushed to pass and implement new laws that would cover the archiving of communications (whether text messages or voice calls) in this channel.
The need to capture and record WhatsApp calls has become a very crucial concern of many industries as more and more employees are using the encrypted app to make phone calls with their colleagues and customers. These conversations are likely to include information which is deemed relevant to the organization and therefore needs to be archived for compliance reasons, among other reasons.
Among the laws to consider when you decide to implement WhatsApp call recording are the FOIA/ State Sunshine Laws. The Freedom of InformationAct is the federal law which governs the retention of electronically stored information, which affects every business. According to FOIA, all agencies need to keep records of public interest, including information that is stored electronically, like phone calls made through WhatsApp.
Even though FOIA archiving laws affect agencies on the federal level, there are also state-level laws, which are otherwise known as Sunshine Laws, that require state agencies and public offices and institution to retain all electronically stored information, including WhatsApp calls, within certain time periods, and to make these records readily accessible for law enforcement and public scrutiny.
There are also Securities and Exchange Commission (SEC) laws to consider. The U.S. Securities and Exchange Commission (SEC) implements various laws which need companies under its jurisdiction to archive records that are made by their employees during their business. For instance the SEC Rule 17a-3 and 17a-4 details that financial services companies need to retain records of their marketing materials, audio or visual records, sales scripts, and any electronic or social
media records.
For more information on the laws to consider when implementing WhatsApp call monitoring, visit our website at https://www.telemessage.com/
