Whether or not to implement WeCom call monitoring in your business is a question that you may be asking yourselfright now. WeCom, which is also known as WeChat Work, is one of the most popular internal communication applications with office automation tools developed by Tencent China. It offers a communication experience similar to the standard WeChat app but also a more professional version.
Implementing WeCom call recording is very important because WeCom could be subject to Chinese mass surveillance. China regulates electronic communication apps through the China Cybersecurity Law that requires capturing personal digital information and storing it in mainland China. If any organization that offers products or services outside or conducts businesses in China needs to send data outside, they need to seek government permission. But the security and privacy laws don’t restrict the Chinese government monitoring those communications.
For example, if the government requests any WeChat communications, the organizations should be able to provide them. It implies that the government could be monitoring and archiving the communications without the permission of the users. A lot of countries, including the United States of America, tried to ban WeChat within their countries as a result of this scrutiny by the Chinese government. The USA, for instance, discovered that this WeChat app could be a threat to national security. Since WeCom also connects with WeChat, it is possible that similar surveillance applies to it.
Record-keeping regulations require recording WeCom communications. As per the record-keeping
regulations of different worldwide regulatory bodies, organizations that have allowed employees to use WeCom to communicate with customers need to monitor those conversations. Most organizations have established surveillance technologies for captureing and archiving WeCom Communications, including Wall Street Banks. For instance, the J.P. Morgan WeCom usage guide clearly explains that they will record all the communications through WeCom from its monitoring
and surveillance program.
For more information on WeCom call monitoring, visit our website at https://www.telemessage.com/
