You should seriously think about implementing Signal message archiving is you use this app for communication purposes in yourbusiness. While it is definitely important for you to leverage text messaging to communicate with customers,you also need to realize that it is just as important to capture these messages, as they form part of the customer record.
So, how exactly can Signal recording help you? One of the things that this can do is help with litigation preparedness. Same to recorded phone andemails, text messages can be entered into evidence and used in legal proceedings. So, you need to have access to these records, especially when it comes to defending against false claims and facilitating eDiscovery.
Moreover, you need to make sure that messages are archived in such a way that their authenticity is guaranteed and provable via a full audit trail. The messages should be easily be searched and identified, and they should be quickly be added to specific case reports.
Signal message archiving can also help with training and HR Intervention. Whether communication is taking place on the phone, via mobile text messages, over email or on social media, you need to know exactly what conversations employees are having with both coworkers and customers. If an employee is making unrealistic promises to a customer or harassing a colleague, you need to know about it. You should have a central point where bothnew and old messages can be investigated, and where their authenticity is irrefutable.
When you have these detailed records, you are ready for any necessary disciplinary measures. Even if there are no red flags, records can be very useful when it comes to training employees on communicating more effectively.
For more information on the benefits of Signal message archiving, visit our website at https://www.telemessage.com/
