So you have decided to implement call monitoring in your business. Before you do that, you need to know the relevant laws to consider to make sure that you are on the right path. Recent regulation changes require companies to archive mobile and WhatsApp communication as mandated by FINRA, SEC, MiFID, FOIA, and Public Record regulations. The following are some of the significant U.S. laws that mandate the recording of WhatsApp calls, among other electronic content.
One of the laws to consider when you decide to implement WhatsApp call monitoring is Gramm-Leach Bliley Act. This law imposes rules that require banks and firms to protect information about their customers, including those that are referenced during WhatsApp calls. Firms need to optimize and secure their WhatsApp archiving storage in order to ensure that customer information relayed through WhatsApp calls are protected against illegal access and breaches.
You also need to consider the Dodd-Frank Act when you decide to implement call monitoring. This law requires Swap Dealers and Major Swap Participants to retain transactional records related to
trades. These records include the information that is created before, during as well as after a trade, and it can be in the forms of oral (voice mail, phone) and written (chat, email, SMS, fax) communication that led to trade execution.
There is also the Sarbanes-OxleyAct to consider when you decide to implement WhatsApp call monitoring in your business. Section 802 of Sarbanes-Oxley Act of 2002 stipulates that publicly traded companies need to maintain a complete and accurate electronic business record for internal and external reporting. This includes the archived copies of electronic documents as well as communications such as WhatsApp calls.
For more information on the laws to consider when implementing call monitoring in your business, visit our website at https://www.telemessage.com/
