If you have not yet implemented Signal message archiving in your business, this is something you should considerdoing if this app is an important communication channel. It is important to be leveraging text messaging to communicate with customers in your business, but you also need to realize that it is just as important to capture these messages, as they form part of the customer record. Below are some reasons why it is important to keep records of all text messages.
First of all, Signal recording can help ensure communication compliance. Many organizations need to comply with FINRA, GDPR, SEC, and MiFID II regulations. Meanwhile, government entities need to comply with the Freedom of Information Act or various Public Records Laws. These regulations are applicable to just about any form of modern digital communication, including social media channels, emails, corporate chat platforms, and text messages.
To some people, sending a short text message or having a quick conversation with a client does not always feel as if it carries the same weight and obligation as an official letter, or even an email, but in real sense it does. If you are sending out text messages in your organization and you are subject to any records retention regulations, those messages need to be captured and archived.
Signal message archiving is also very helpful when it comes to litigation preparedness. Just like emails and recorded phone calls, text messages can be entered into evidence and used in legal proceedings. So, you need to have access to these records, especially nwhen it comes to defending against false claims and facilitating eDiscovery. The messages need to be archived in a manner that their authenticity is guaranteed and provable via a full audit trail.
For more information on the benefits of Signal message archiving, visit our website at https://www.telemessage.com/
